These launch-edition terms explain what buyers and creators can expect while Pep Rally is operating as a limited test marketplace.
Effective September 15, 2026 · Launch editionBUYER PROMISE
The Rally should match its listing.
You should be able to open the promised working experience, understand what information it uses, and produce the result described before checkout.
Paid access is tied to your signed-in account.
Outside prices, availability, and policies remain the provider’s source of truth.
You approve messages, bookings, payments, and high-stakes decisions.
REFUNDS
Ask for review when the product fails.
Request a marketplace review if a paid Rally does not open, materially differs from its listing, or cannot create the promised outcome.
Send a request through the support form and keep your reference number.
Include the Rally name and what failed; never send passwords or secret keys.
Approved test-market refunds are returned through the original payment method.
PRIVACY
Your workspace is not marketplace content.
Saved Rally inputs and results are private to the signed-in account unless you deliberately share or send them through an outside service. Recovery drafts are stored on your browser for up to 30 days; use a private device and remove browser backups from the workspace when needed.
Creators do not automatically receive buyer workspace contents.
Uploaded creator source files are stored privately for launch review.
Do not upload health records, financial credentials, or content you do not have permission to use.
CREATOR RESPONSIBILITY
Only sell what you can support.
Creators must accurately describe the outcome, disclose outside services and permissions, own or license their content, and keep the working version available.
No fabricated usage, testimonials, credentials, or guarantees.
Unsafe, deceptive, infringing, or unusable listings may be removed.
Real creator payouts require identity review and Stripe Connect before activation.
REPORTING + SUPPORT
Tell us what went wrong.
Use our support form to record a problem privately with a reference number. Include the listing URL and what happened. Responses are not guaranteed within a fixed time during beta.